Frequently Asked Questions (FAQ)
Our answers to your most frequently asked questions!
B2B - Business to Business
1. How can I submit a B2B inquiry?
Do you need one of our products with your own design?
No problem! Submit a B2B inquiry by filling out our contact form or sending us an email at info@kinggear.store. Please include your contact details, company name, and a brief description of your request. Our team will get back to you as soon as possible.
2. How can I submit a sponsorship or collaboration request?
To submit a collaboration request, simply fill out our contact form or send us an email at partner@kinggear.store. Please include your contact details, company name, and a brief description of your request. Our team will get back to you as soon as possible.
Order
1. Why haven't I received a confirmation email for my order?
Have you checked your spam folder? If you can't find an email from us there either, please contact us via our contact form or send us an email at support@kinggear.store.
2. How can I get a copy of my invoice?
You will automatically receive your invoice via email.
Have you checked your spam folder?
If you still can't find an email from us, please contact us via our contact form or send us an email at support@kinggear.store
Complaint / Return Request
1. There is an issue with my order – what can I do?
If there is anything wrong with your order, please contact us atsupport@kinggear.store. We will get back to you as soon as possible!
Care Instructions
1. How do I clean the products?
Mousepads
The easiest way to clean your mousepad is by wiping it with a damp cloth. Do not use harsh bleach or chemicals, as they can damage the print. Another option is to hand wash it in the shower or bathtub.
For heavy dirt, you can put it in the washing machine. We recommend a short gentle cycle at a maximum of 30°C (86°F).
To avoid creases, lay the pad flat to dry.
⚠️ WARNING: We are not liable for any damage to the mousepad!
Arm Sleeves
We recommend hand washing in the shower or bathtub.
For heavy dirt, you can put them in the washing machine. Use a short gentle cycle at a maximum of 30°C (86°F).
⚠️ WARNING: We are not liable for any damage to the arm sleeve!
Finger Sleeves
We recommend hand washing in the sink, shower, or bathtub.
⚠️ WARNING: We are not liable for any damage to the finger sleeve!
Shipping & Delivery
1. What shipping methods are available?
Your product will be shipped as an insured package within Germany via DHL, we may also use DPD or HERMES as alternative carriers.
2. How long does delivery take?
We hand over your order to DPD or DHL within 2-5 business days. Typically, your package will be delivered within 3 days within Germany.
As soon as we receive the tracking number, we will send it to you. Unfortunately, we cannot be held responsible for any shipping delays.
3. What are the shipping costs?
Shipping costs are as follows:
- Germany: €4.99
- Other EU countries: €9.99
- International shipping: Available upon request.
For inquiries about international shipping, please contact us at info@kinggear.store.
4. Do you ship to other countries?
Shipping outside the EU is available upon request. Please contact us at info@kinggear.store for more details.
Payments
1. What payment methods do you offer?
We accept PayPal, bank transfer, credit card payments, Klarna, and more.
All information transmitted to our servers is encrypted, ensuring that your credit card details remain secure.
2. My discount code is not working?
Please contact our customer support directly by sending an email tosupport@kinggear.store.
3. Are there any customs or import fees?
Your order may be subject to taxes, duties, and/or fees (including customs clearance fees) imposed by the destination country. For more information, please contact the customs authority of the country where the delivery is being sent.
4. Are there any cross-border transaction fees?
You may be charged a cross-border transaction fee if your transaction is processed in a different country than where your card was issued. This fee is imposed by the issuing bank. Please check your card’s terms and conditions or contact your issuing bank for more information.
